Sometimes even if an item says it was delivered it may take a couple days to show up if the postal carrier misscanned or misplaced it. Please give orders 30 days to arrive in the US or 90 days internationally. If your item is still missing or doesn't show any movement on tracking please contact customer service so we can look into it further. Please note we are not responsible for lost or stolen packages.
If your package was returned to us we'll contact you once it arrives and is checked in by customer service. If the return is due to our or postal error we will reship at no cost. If the return is due to incorrect or insufficient address customer will be responsible for paying for reshipment.