These are our most frequently asked questions. If your question was not answered please contact customer service at firstname.lastname@example.org and someone will get back with you within 2 business days (Monday-Friday 10:00am-4:00pm US Eastern Time). Thanks!
Some of our most frequent shipping related questions.
We strive to ship most pre-order items within 2 business days. The delivery times listed on the site are approximate and not guaranteed. If you need an item by a certain date please contact customer service to see if we can accommodate . See below for pre-order shipping info.
Pre-orders are charged at time of purchase and your entire order will ship when your pre-order is ready. Thought we try to avoid this, if the pre-order is delayed your entire order will be delayed as well. We list tentative pre-order ship dates at the top of the item description. We make no guarantees that pre-orders will arrive by release date. You can see the latest status updates on any delayed pre-orders on the PRODUCT STATUS page.
Unfortunately customs fees are totally out of our control. We use commercial shipping software that will most likely result in your order getting flagged if it's marked as a gift. We report customs at reasonable rates that are based on the approximate production cost of the item to help ease customs charges on the customers end though.
No, you must have $100+ in one single order to be eligible for free US shipping. We can not combine multiple orders after the fact (pending or non) to retroactively apply this.
Returns and exchanges
Some of our most frequent order related questions.
Please e-mail customer service ASAP with the order number and items in question. We will sort the problem out ASAP with no additional charge to you. Regular minor issues that do not effect wear or play like loose threads, cracked cases, ring wear, or small corner dings will not be considered a defective product and will not be exchanged or refunded.
Yes, items in new condition (unworn, unwashed, unopened, unplayed) may be returned or exchanged within 14 days of receiving your item. Please contact customer service for information on how to process a return or exchange. Customer will be responsible for shipping fees to and from our warehouse as well as a $2.00/piece restocking fee on returns/exchanges plus a 5% cancellation fee on returns due to the payment processing fees we incur. Please note some pre-order items are print to order and cannot be returned or exchanged due to the nature of how they were printed. These items are clearly marked in the item description.
Please e-mail customer service with your order number and we will cancel it for you ASAP. Please note cancelled orders are subject to a $1.00 + 5% of total purchase price cancellation fee due to the payment processing fees we incur.
Some of our most frequent general questions.
Sometimes even if an item says it was delivered it may take a couple days to show up if the postal carrier misscanned or misplaced it. Please give orders 30 days to arrive in the US or 90 days internationally. If your item is still missing or doesn't show any movement on tracking please contact customer service so we can look into it further. Please note we are not responsible for lost or stolen packages.
If your package was returned to us we'll contact you once it arrives and is checked in by customer service. If the return is due to our or postal error we will reship at no cost. If the return is due to incorrect or insufficient address customer will be responsible for paying for reshipment.
First check your spam messages. If you don't see anything there customer service can provide you this info if you e-mail us your full name used on the order and approximate date of order. Please make sure you check out with your e-mail address and not just phone number if you need confirmation and tracking. Some mobile carriers do not process the order update messages properly. If you used Paypal or another express checkout method please check that your registered e-mail there is up to date.
Yes, please contact customer service ASAP with changes and we will do our best to make them happen. Customer will be responsible for any increased costs for added items, plus sizes or additional shipping charges before their order ships.
General SIZE CHART information is available here. We try to list what type or brand most of our items are printed on. If you do not see one listed please contact customer service with the specific item and size for a brand check.
Please let us know the item and size you're interested in and we can notify you when they are available again.
Some of our most frequent questions about services we offer.
Yes. Please contact customer service with your store information to apply for a wholesale account. Please keep in mind we only sell to physical stores or established resale websites. We do no sell to third party resellers (eBay, Amazon, etc).
We do not accept unsolicited products for our website. Of course if you are Metallica or Dismember we'll make an exception ;).
Maybe. Contact customer service with details on your job and we'll let you know if we have any availability in our schedule. Current existing clients will take top scheduling priority though.