Shipping Notices & Product Statuses

 Please see general shipping notices and product statuses. We will add, remove & edit item as needed to keep information as up to date as possible. Please note that if your order contains a pre-order item that it will ship once ALL items are available.

 

Thanksgiving Holiday (updated: 11/21/22)

We will be closed Thursday, November 24th through Sunday, November 27th for the Thanksgiving Holiday. We will resume shipping orders Monday, November 28th. Please give extra time for your order to ship due to the Black Friday/Cyber Monday order volume. 

 


 

Christmas Order Deadlines (updated: 11/21/22)

If you are ordering within the continental US and would like your order to arrive by Christmas please place your order of in stock items (non-DTG or pre-order) by noon EDT on Friday, December 16th. Orders made after this date will need to select express mail options to arrive by Christmas. Please keep in mind your order may experience unforeseen carrier delays once it leaves our warehouse that we cannot be held responsible for. Customer service can not issue any discounts or refunds due to delivery date. 

 


 

Product Delays & Issues (updated: 11/22/22)

Due to ongoing international vinyl delays and supply chain issues we've created this page to give the latest updates we have on delayed items. Any information we have here is the latest update we have from the band, label, or vendor.

  • Imperial Triumphant - Spirit Of Ecstasy 2x12” (Zoetrope variant) [Century Media] - If you had issues with disc 1 of your picture disc, we have received replacement pieces from the label as of 11/04/22. Please contact customer service for your replacement. 
  • Ivar Bjornson & Einar Selvik - Hardanger EP 12" [ByNorse Music] - ***EXTENDED DELAY*** Pressing delay, 12/23/22 ETA. After extremely extended delays due to multiple pressing issues the label has informed us that we are expected to have these records arrive by the end of the year. All other items from orders containing this record have shipped on their own already.
  • The Devils Of Loudun - Escaping Eternity 2x12" (Eternity variant) [The Artisan Era] - ***EXTENDED DELAY*** Due to a plant issue this variant as not pressed with the rest of the records. We are awaiting an ETA on if or when it will be pressed. If you would like to receive an alternate color in the meantime please contact customer service.
  • Warforged - The Grove | Sundial & 12" [The Artisan Era] - Pressing delay, awaiting ETA.

If you do not see an item you pre-order here, we have not yet been notified of any delays on it. If you would like to pay an additional shipping charge to split your pre-order items out into a separate shipment please contact customer service with your order number. 

   


 

Russia/Ukraine/Belarus (updated: 6/22/22)

We have temporarily halted shipping to Russia, Ukraine & Belarus. If you have ordered to these areas before shipping ceased and your shipment is returned to us we will refund the order once it arrives back to us.

 


 

General Shipping Notice (updated: 6/22/22)

Due to the general state of the world and shipping since 2020 (increased volume load on postal carriers, massive flight delays and cancellations, local shipping restrictions for many territories, rising gas/shipping/product costs, product shortages, global manufacturing and customs clearance delays, etc); please be aware that shipments may be delayed in transit. Any shipping methods and time estimates given at checkout are subject to change without notice due to this. Items marked "print on demand" or "direct to garment" may see additional delays. Items marked pre-order that experience significant delays may see the shipping method changed due to the method selected at checkout no longer being available or having massively increased in cost since time of order. We will do our best to get your items out as quickly as possible, but we cannot guarantee any arrival dates and customer service can not take any action for delays outside of our control.


We ship worldwide, but timing for international orders is completely out of our control and we can make no delivery estimates for international shipments at this time. Most international shipments have been arriving within 14-30 days, but some destinations or extended circumstances have seen packages in transit for 90-120 days before delivery. Standard USPS tracking does not give regular item updates once items leave the US, so it may look like your order is stuck in one place for an extended time while it is actually in transit to you. Additionally some areas may need to ship via alternate shipping methods than selected due to local regulations.

If your order experiences any shipping delays please contact the appropriate carrier before reaching out to customer service as they will be able to get you more up to date information or take action faster than we can.

Thank you!
The Night Shift Merch Staff